FAQs

 

1.) HOW LONG IS SHIPPING/PROCESSING?

 

Orders are processed within 3-4 business days before your order is shipped out.

(Processing times may be prolonged to 4-12 business days due to Covid-19.)

 

•DOMESTIC STANDARD SHIPPING is 3-6 business days based on your location.

 

•DOMESTIC EXPRESS SHIPPING is 2-4 business based on your location.

(Orders placed on Friday will start processing the next business day, which is Monday.)

 

 

 

2.) WHAT ARE YOUR BUSINESS HOURS?

 

Our business hours are MONDAY-FRIDAY 10AM-5:30PM EST. We operate on an EST time zone.  

We DO NOT work on weekends or holidays.

 

 

3.) HOW LONG WILL MY HAIR LAST?

 

Our quality extensions can last a year+ with proper care and maintenance.

 

 

4.) HOW DO I TRACK MY ORDER?

 

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package once your package has been shipped!

 

5.) HOW MANY BUNDLES SHOULD I PURCHASE?

 

12"-14" Inches (2 bundles)

16"-20" Inches (3 bundles)

22"-28" Inches (4 bundles or more)

 

Your order begins processing the day after you purchase.

 

 

 

 

Have A Question That You Don’t See Listed?

 Email Us At: CIASCOLLECTIONLLC@GMAIL.COM

PLEASE ALLOW 24-72 HOURS FOR A RESPONSE