FAQs

 

HOW LONG IS SHIPPING/PROCESSING?

 Orders are processed within 3-4 business days before your order is shipped out. (Orders purchased through sezzle can take 3-7 days to process and are not available for pickup)

 •DOMESTIC STANDARD SHIPPING is 3-5 business days based on your location.

•DOMESTIC EXPRESS SHIPPING is 1-3 business based on your location.

(Orders placed on Friday will start processing the next business day, which is Monday.)

 

WHAT ARE YOUR BUSINESS HOURS?

 Our business hours are MONDAY-FRIDAY 10AM-5:30PM EST. We operate on an EST time zone.  

We DO NOT work on weekends or holidays.

 

HOW LONG WILL MY HAIR LAST?

Our quality extensions can last 2 years with proper care and maintenance.

 

HOW DO I TRACK MY ORDER?

 You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package once your package has been shipped!

 

HOW MANY BUNDLES DO I NEED?

We recommend 2 bundles for lengths 12"-16", 3 bundles for 16"-28", 4 or more bundles for 30"-40"

 

Your order begins processing the day after you purchase.

 

 

 

 

Have A Question That You Don’t See Listed?

 Email Us At: CIASCOLLECTIONLLC@GMAIL.COM

PLEASE ALLOW 24- 48 HOURS FOR A RESPONSE